IT Help Desk Technician

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is driven by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are seeking a motivated and customer-oriented Junior Help Desk Technician to provide technical support to our users. This role involves diagnosing and resolving hardware and software issues, assisting with network troubleshooting, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to support requests in a timely manner.
• Diagnose and resolve hardware and software issues.
• Log employee queries and track issues.
• Analyze call logs to identify common problems.
• Test and evaluate new technology.
• Update self-help documents for users.
• Escalate complex issues to senior technicians.
  
  

• Basic understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Strong communication skills, both verbal and written.
• Customer-oriented with a focus on providing excellent service.
• Ability to work well in a team environment.
  
  

• Experience with remote troubleshooting techniques.
• Familiarity with office automation products and databases.
• Patience and ability to handle difficult customers.