Technical Support Specialist (Maternity leave replacement)

About TechSee:

TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC.

We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.

Join us in shaping the future of AI-driven technology!

The opportunity:

We are seeking a proactive and detail-oriented Technical Support Specialist (Tier 1/2) to join our dynamic B2B team. The ideal candidate will have a passion for troubleshooting, excellent communication skills, and a commitment to providing outstanding customer service. You will be the first point of contact for our business clients, helping to resolve technical issues and ensuring a seamless user experience.

This is a Maternity leave replacement position

Key Responsibilities:

Provide first and second-level technical support to B2B clients via Jira tickets and emails.

Diagnose and troubleshoot issues using logs, developer tools, databases and other diagnostic methods.

Document client interactions, technical issues, and resolutions accurately in the documentation systems.

Escalate complex issues to engineering and product teams when necessary.

Maintain a high level of customer satisfaction through empathetic and effective communication.

Monitor and manage support tickets to ensure timely resolution and follow-up.

Willingness to be available for urgent issues during off-hours.

Qualifications:

Proven experience in a technical support role, preferably in a B2B environment.

Ability to read and analyze logs, use developer tools, and troubleshoot technical issues.

Familiarity with APIs, integrations, and basic scripting.

Strong command of English, both written and verbal (must).

Willingness to be available for urgent issues outside of regular working hours.

Strong problem-solving skills with the ability to think critically and logically.

Ability to work independently and as part of a team in a fast-paced environment.

Familiarity with Salesforce (advantage).

Why work with us ?

At TechSee we encourage a culture that values collaboration and we prioritize teamwork as the cornerstone of our business, essential for achieving success.

Career path: This role serves as a launching point into further roles in the R&D team.

Training: Personal development programs and professional training. In addition, learning TechSee’s market-leading AI and AR solutions.

Compensation: Solid base salary and incentives plan, strong benefits and an ownership (equity) in a high-growth SaaS venture.

Tools: Provide you with the resources needed to achieve your goals.

Work environment: TechSee is a hybrid work environment, with frequent social activities. We prioritize a healthy work-life balance, supporting our diverse team from various backgrounds and locations. We take pride in fostering career growth, team engagement, employee recognition, and an innovative workspace.

Success: TechSee has established a global presence, trusted by Tier 1 enterprise customers across the telecom, consumer electronics, manufacturing, insurance and many other industries.

As we continue to build a positive environment that has brought us this far, we invite you to consider joining us in shaping the future of customer experience!

TechSee is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.

Join Our Team at TechSee! To apply, please submit your resume.