Customer Success Manager - Israel

Hybrid - Ramat Gan

Full Time

Customer Success Manager - Israel

We're seeking a dynamic Customer Success Manager to join our team in Ramat Gan.

Job Responsibilities

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• Lead the end-to-end customer onboarding process for Enterprise accounts, ensuring smooth implementation and adoption of Guidde's solutions
• Develop and deliver comprehensive training programs tailored to customer needs and use cases
• Drive account expansion by identifying upsell opportunities and additional use cases within existing accounts
• Proactively identify and execute strategic growth initiatives to increase product adoption and customer spend
• Create business reviews that demonstrate ROI and build business cases for expansion
• Monitor customer health metrics and maintain regular communication with key stakeholders
• Create and execute success plans that align with customers' business objectives
• Partner with internal teams to advocate for customer needs and drive product adoption
• Develop expansion strategies based on usage patterns and customer feedback
  
  

• Minimum 2 years of experience as a Customer Success Manager in a SaaS environment
• Proven track record of managing, growing, and expanding Enterprise accounts
• Experience in developing and executing account growth strategies
• Hands-on experience with video creation and editing tools
• Strong presentation and communication skills
• Ability to build and maintain strong relationships with stakeholders at all levels
• Problem-solving mindset with attention to detail
• Self-starter attitude with the ability to work independently and take initiative
  
  

• Experience with Hubspot, Intercom, and Mixpanel
• Background in working with Enterprise-level clients
• Knowledge of video documentation and knowledge management solutions
• Track record of driving customer adoption and reducing churn
• Experience in value-based selling and account expansion
  
  

• Opportunity to make a significant impact in a growing company
• Hybrid work arrangement based in Ramat Gan.
• Collaborative and innovative work environment
• Professional development and growth opportunities
• Competitive compensation package