Customer Success Manager

🚀 We’re Hiring: Customer Success Manager - FinTech (B2B)

Are you passionate about customer experience and ready to take full ownership of the client journey?

Nimble is a fast-growing FinTech company, and we’re looking for someone who will take full responsibility for the end-to-end customer experience.

This role combines direct client engagement, process building, problem-solving, and daily collaboration with Sales and Tech teams - all with the goal of ensuring successful product adoption, high customer satisfaction, and long-term retention.

• Own the full onboarding process for new B2B clients.
• Manage a portfolio of accounts and support clients throughout their entire lifecycle.
• Provide professional guidance, ongoing support, and tailored solutions.
• Identify client needs, challenges, and growth opportunities to increase product adoption and value.
• Build, implement, and continuously improve Customer Success processes and customer experience.
• Work closely with Account Managers and Technology teams.
• Lead proactive communication with clients to maintain high satisfaction levels.

• Previous experience in Customer Success, Account Management, or Customer Service - mandatory.
• Experience working with B2B clients.
• Ability to manage multiple tasks in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills.
• Strong service orientation, high sense of ownership, and problem-solving ability.
• Sales experience - a strong advantage (not mandatory).

• Join a fast-growing FinTech company with a meaningful financial product.
• Make a real impact on customer experience and core company processes.
• Work in a professional, young, and collaborative environment.
• Opportunity to grow and influence at scale.

Location: Israel

If you’re ready to own the customer journey and grow with a scaling FinTech company - we’d love to hear from you.