B2B Customer Success Manager

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable B2B customers, by understanding their business needs and helping them succeed and expand their ongoing activity on the platform. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth and driving satisfaction and loyalty, while serving valuable insights across the organization.

The ideal candidate is a natural relationship builder with a proactive, result driven approach, demonstrating an ability to think strategically across a variety of industries, alongside sales capabilities. The candidate should be a proactive problem solver with impressive communication and presentation abilities.

What am I going to do?:

• Develop and maintain strong, long-lasting relationships with key stakeholders to drive growth, loyalty and satisfaction, and achieve sales targets.
• Develop a deep understanding of clients plans, goals and challenges to position offering effectively.
• Communicate regularly with clients to provide updates on product innovation, industry trends and any relevant news.
• Collaborate with internal departments, including business, product and marketing to create satisfying solutions for clients and support their growth.
• Serve as the primary point of contact for our high-valued accounts, providing proactive support and guidance to ensure their ongoing success and satisfaction.
• Identify and pursue business opportunities for account expansion and upselling additional products or services to increase customer lifetime value and maximize revenues.
• Monitor account health and proactively address any issues or concerns to minimize churn and maximize customer retention.
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Consulting, matchmaking and project management with relevant buyers
• Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.
  
  

Requirements:

• 2-4 years of experience in B2B customer success, account management, or sales roles.
• Experience working with and optimizing customer KPIs
• Strong sales skills with a track record of driving expansion and upsell opportunities.
• Strategic thinker with the ability to identify and prioritize opportunities for growth and improvement.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Ability to create structure in ambiguous situations
• Experience in delivering customer-focused solutions based on customer needs.
• Excellent verbal and written communication skills.
• Passion for technology and the Gig Economy
• Driven, self-motivated, enthusiastic and with a bias for action
• Strong analytical skills, with the ability to translate data into insights.
• Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

Equal opportunities:

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.