Customer Success Manager

Sett empowers game companies to deliver infinitely personalized experiences that learn, predict, and adapt to every player.

We are developing an Agentic AI engine that enables studios to automatically create data-driven, fully deployable content to enhance their business KPIs. This includes marketing content such as video and playable ads, as well as in-game features like mini-games, game levels, and more.

Position Overview:

As a Customer Success Manager at Sett, you will play a pivotal role in building and maintaining strong relationships with our partners. You’ll ensure they achieve maximum value from our innovative platform. Acting as the voice of the customer within Sett, you’ll help shape the future of our product while driving adoption, satisfaction, and growth across our partner base.

Responsibilities:

• Be the primary point of contact for midsize and enterprise gaming partners, managing relationships across technical, business, and product functions.
• Guide partners to unlock the full potential of Sett’s platform, ensuring alignment with their business and user acquisition goals.
• Own overall partners relationships, enabling them to unlock value from their partnership with Sett.
• Manage midsize and enterprise partners on all levels: technical, business, support, and product, helping them achieve their goals.
• Act as the customer's advocate internally by communicating requests and issues to the Product and R&D departments.
• Communicate major product updates and releases, ensuring partners are informed and can implement changes effectively.
• Identify and lead upsell opportunities.
• Work closely with the sales team to expand our reach to partners.

Requirements:

• 3+ years of experience in SaaS B2B as a CSM, preferably in the mobile gaming industry
• Strong understanding of attribution and user acquisition (UA) strategies
• Experience in
• Experience managing enterprise-level partners and navigating corporate environments
• Understanding of marketing and user acquisition efforts, preferably in a B2B context
• Fluency in English and Hebrew, with extremely strong presentation and communication skills.
• Proactive and highly organized, capable of managing multiple tasks simultaneously.
• A fast learner who can understand and articulate technology at any level.
• Rich and effective interpersonal skills.
• Strong analytical skills.
• A growth mindset – always eager to push yourself out of your comfort zone, Growth mindset with a passion for technology and customer success