Customer Success Manager

Are you ready to disrupt the $300B architectural services market? Join our rocket ship as we transform how real estate professionals plan and visualize spaces!

As our Customer Success Manager, you'll be the superhero for our global clients, ensuring their success and satisfaction. You'll dive deep into their needs, tackle challenges head-on, and be the bridge between their dreams and our cutting-edge AI solutions.

Key Responsibilities

• Manage relationships with the largest companies in the real estate and brokerage sectors
• Work closely with owners, brokers, and mid-level managers of enterprise clients
• Lead project management and account executive duties for key accounts
• Conduct meetings and calls with stakeholders, including on-site visits (20% travel required)
• Collaborate with the Head of Operations and sit with stakeholders to understand all aspects of client operations
• Work closely with product teams to ensure platform alignment with customer needs
• Develop and manage timelines for client projects and implementations
• Serve as the primary point of contact for clients like WIG and Christian Brokerage Firms
  
  

• Master of Customer Relationships: Charm and nurture our biggest global accounts
• Time Zone Conqueror: Lead meetings across the globe with confidence (including late hours for international clients)
• Process Ninja: Balance customer advocacy with razor-sharp business acumen
• Strategic Visionary: Identify opportunities and drive impactful decisions
• Communication Guru: Clearly explain complex concepts and empathize with customer perspectives
  
  

• 4-8 years of experience in Customer Success or Account Management
• Strong project management abilities and organizational skills
• SaaS savvy and tech enthusiasm
• Exceptional communication skills with a structured, process-oriented mindset
• Fluent English; additional languages are a plus
• Real estate or architectural design background is a huge advantage
• Experience managing properties or working in the real estate sector
• Ability to work with clients across all markets and time zones
• Appealing, friendly, and sales-oriented personality that customers love
• Thorough and detail-oriented approach to client management
• Flexibility to work across time zones and occasional late hours (e.g., 10 PM for Singapore clients)
  
  

• Shape the future of real estate technology
• Work directly with senior leadership
• Own global enterprise relationships
• Grow into a leadership role as we expand