PC & Help Desk Technician

Keshet Group is hiring a PC & Help Desk Technician

We're looking for a PC & Help Desk Technician to join our IT team and provide technical support across the organization, including desktops, networks, servers, and mobile devices.

This role requires strong time management, task prioritization, and a broad understanding of IT systems.

What will you be doing?

• Providing technical support for desktops, networks, servers, and IT systems
• Offering assistance via face-to-face, phone, and email support
• Managing and tracking service tickets – documenting, monitoring, and updating statuses to ensure efficient resolution

What should you bring?

✔ At least 2 years of experience in a similar role within a large organization

✔ Proficiency in Windows 10/11 and familiarity with Office 365

✔ Experience managing users in a Microsoft Active Directory environment

✔ Knowledge and experience with IP telephony and PBX systems

✔ Experience with remote access tools (VNC, RDP, VPN, TeamViewer)

✔ Hands-on experience with diagnosing and fixing desktop/laptop hardware (GPUs, power supplies, motherboards, memory, etc.)

✔ Basic understanding of networking protocols and security (SSL, DHCP, TCP/IP, DNS, GPO)

✔ Ability to configure and troubleshoot media and casting devices (TVs, streamers, decoders, etc.)

Big plus if you have:

➕ Relevant certifications – MCSA, MCITP, CCNA

➕ Experience with Mac OS

➕ Familiarity with ITSM systems for service ticket management

Looking for a dynamic role where you can grow, learn, and be part of a professional team?

Join us!