Technical Support Manager JB-4130

A leading global start-up company with an innovative cyber-security product is searching for a Technical Support Manager.

Responsibilities:

Own customer technical issues end-to-end, using your expertise to diagnose, troubleshoot, and resolve problems quickly. Serve as the primary point of contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address potential risks, ensuring a high level of customer satisfaction and retention.

Take full ownership of customer accounts and systems, ensuring that all aspects of their technical needs are addressed and managed effectively.

Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of services.

Work collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goals.

Utilize strong interpersonal skills to build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.

Employ excellent communication skills to convey complex technical concepts in a clear and understandable manner to both technical and non- technical stakeholders.

Be flexible and adaptable to thrive in a high-paced and dynamic work environment, responding quickly to changing customer needs and market demands.

At least 3 years of relevant experience in a technical account management role or a similar field

Proficiency in Linux - a must

Background in networking - an advantage

Fluency in English

At least one year of experience with Docker/completed a three-month course in Docker, demonstrating a basic understanding of containerization technology.

Familiarity with MongoDB - an advantage

Familiarity with Github - an advantage

Non-Standard Work Hours: The role requires flexibility with work hours, including the willingness to work during non-standard hours to support customers in different time zones.

Ability to travel abroad up to 25%