Billing Operations Specialist

Description:

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We're growing our Billing team and looking for someone to support the day-to-day billing lifecycle for our customers, from onboarding through cancellation. You'll work cross-functionally, communicate directly with US-based customers, and have a real impact on revenue accuracy and customer experience.

This role reports directly to the Finance Operations Manager, and is based out of either Jerusalem or Tel Aviv, with a requirement to work from the alternate office one day per week.

• Own billing setup for new customers, including subscriptions, invoicing, and assisting with payment collection
• Keep subscriptions accurate throughout the customer lifecycle: upgrades, changes, pauses, and cancellations
• Send invoices on time and handle credits, adjustments, and discrepancies
• Be the billing point of contact for customers, resolving inquiries and following up on overdue accounts
• Work closely with Customer Success, Sales, and Operations on billing-related requests
• Maintain clean, audit-ready records across our billing and CRM systems (Zoho, Salesforce)
• Spot manual steps that can be automated and help build smarter billing processes

• 1–3 years in a billing, finance ops, or subscription management role 
• Experience from a B2B SaaS company - strong advantage
• Strong attention to detail and a process-first mindset. 
• High energy, can-do attitude with a service-oriented approach to customers and internal teams
• Comfortable working across CRM and billing platforms, and quick to pick up new tools
• Proficient in Google Suite and specifically Google Sheets / Excel
• Native-level English to communicate directly with US-based customers
• Flexibility for US-hours overlap when needed
• Excellent multitasking and prioritization
• High level of trust to handle sensitive financial data and customer information with discretion