CXM - Renewal and Expansion Manager

As a Renewal and Expansion Manger at Atera, you'll be responsible for driving upsells, renewals, and monthly-to-annual conversions for our customer accounts. You'll play a crucial role within the CX Squad by identifying growth opportunities and ensuring customers are getting maximum value from their Atera subscriptions.

Responsibilities:

• Manage renewal processes to maintain high retention rates
• Focus on converting monthly customers into annual contracts
• Drive SMB account growth through upselling and cross-selling
• Collaborate with Solutions engineer to align product value with customer commercial requirements
• Track and report on conversion metrics and growth KPIs
• Develop effective strategies for account expansion
• Conduct commercial-focused customer calls and meetings
  
  

Requirements:

• 2+ Years experience in SaaS commercial customer success, scale account management, or sales
• Strong commercial acumen and negotiation skills
• Self-motivated and target orientated
• Excellent communication abilities with native or near-native English fluency
• Understanding of subscription-based business models
• Ability to identify upsell opportunities and communicate value effectively
• Data-driven approach to decision making
• Experience working with CRM systems (Salesforce preferred)
• Customer-first mindset
• Knowledge of IT management industry a huge plus
  
  

Some Of Our Benefits

Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!

More About Atera

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.