Tier 1 Customer Support

WINT Water Intelligence is dedicated to helping businesses reduce their environmental footprint by preventing the hazards, costs, waste, and environmental impact associated with water leaks and waste. Utilizing the power of artificial intelligence and IoT technology, WINT provides a solution for commercial facilities, construction sites and industrial manufacturers looking to cut water waste, reduce carbon emissions and eliminate the impact of water-leak disasters. WINT has been recognized by Fast Company and CB Insights as one of the world’s most innovative AI companies and has won multiple awards including “Next Big things in Tech” and Insurance Times’ claims prevention technology award.

Job Description: Tier 1 Customer Support – WINT Water Intelligence Platform

Job Summary:

As a Tier 1 Customer Support at WINT, you will be the first point of contact for technical support, ensuring the seamless operation of our water intelligence and leak prevention platform. You will troubleshoot technical issues, respond to inquiries, and escalate complex cases to higher-tier engineers. This role requires strong problem-solving skills, excellent communication, and a customer-centric approach to support.

Responsibilities:

• Provide first-line technical support to customers and internal teams via tickets, emails, and calls.
• Troubleshoot and resolve technical issues related to WINT’s platform, including connectivity, sensors, and data anomalies.
• Escalate complex cases to Tier 2, ensuring accurate documentation.
• Guide customers in using the WINT platform, helping them interpret data insights and optimize water efficiency.
• Collaborate with internal teams (engineering, product, and operations) to address recurring issues and improve system performance.
• Maintain detailed documentation of support interactions, troubleshooting steps, and resolutions.
• Continuously expand knowledge on WINT’s technology, IoT-based water management, and best practices.

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Requirements:

• 1-2 years of experience in technical support, IT helpdesk, NOC, or a similar role
• Basic understanding of networking protocols (Wi-Fi, TCP/IP, VPN) – an advantage.
• Experience with IoT systems or smart sensors is a plus.
• Strong troubleshooting skills with a structured approach to problem-solving.
• Excellent communication skills in English & Hebrew (written and verbal).
• Customer-focused mindset with a passion for delivering high-quality support.
• Ability to work in a dynamic environment and adapt to new technologies quickly.
• Experience with ticketing systems like Salesforce or Jira is an advantage.