Help Desk

As our organization continues to grow, we are seeking a skilled Help Desk Engineer to join our IT department.

Responsibilities:

• Provide initial technical support to users via tickets, email, or in-person across all Global-e offices worldwide.
• Troubleshoot and resolve hardware and software issues related to Azure, Office 365, networking, and Office 365 security tools.
• Assist users with account setup, access permissions, and system guidance.
• Collaborate with cross-functional teams to diagnose and escalate complex technical problems.
• Manage user accounts, including password resets and onboarding/offboarding.
• Maintain IT inventory and support conference room equipment.
• Provide urgent support during evenings and weekends.
• Troubleshoot hardware and software issues.
• Assist with new employee onboarding and support various systems and applications.

Requirements:

• Minimum 3 years of experience in helpdesk or technical support roles, preferably in medium-large organizations.
• Strong teamwork and collaboration skills.
• Proficiency in multiple operating systems (Windows, Linux, and MacOS).
• Experience with Office 365, Azure AD, Jamf, Jira Tickets, and Microsoft Teams