Customer Success Manager

About Atera Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.

We are looking for a Customer Success Manager to join our TLV team!

Our Customer Success Managers are the face of Atera to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to Atera's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:

• Serve as the primary point of contact between clients and the Atera team
• Build and maintain strong relationships with clients
• Conduct ongoing quarterly Business Reviews
• Lead value-driven conversations with your customers
• Serve as a technical authority for customers queries on the Atera Platform
• Analyze key account statistics and performance metrics to identify pain points
• Educate clients on how to best use Atera's platform aka "best practices"
• Proactively identify (growth) opportunities and optimization points for Atera's clients
• Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
• Demonstrate continuous value of Atera's solutions by keeping high retention rates
  
  

• 5+ years of experience in a technical and customer-facing role
• Availability to work Monday-Friday
• Fluency in both English and Hebrew required
• Experience with the Israeli market
• Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
• Solid understanding of customer lifecycle stages
• Ability to understand complex technology and explain it simply
• Strong quantitative and analytical skills; ability to identify data trends
• A proven record of retaining, developing, and growing multiple client relationships
• Committed to customer satisfaction with a passion for customer success
• Ability to work in a fast-paced dynamic environment
• Superior organization and prioritization skills, with strong attention to detail
• Self-motivated, detail-oriented with strong communication and interpersonal skills
• Problem-solver, resourceful and independent