Customer Service Representative with Hebrew

Customer Service Representative with Hebrew

Israel

St. HaRokmim 26

Holon 5885849

Israel

In this role you will:

• Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication. Align with all values associated with delivery of WOW service. An attitude to excellence
• Engagement activities related to Member Coaching and Education (Walk In/ Inbound & Outbound interactions). Add value by providing guidance, awareness and training that supports business growth, Member awareness, local Sales & Marketing initiatives, Regional & EMEA goals/ targets
• Liaise with other departments, work as a team, support team members in joint efforts to provide WOW Service
• Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company. Support these Events as directed to ensure its succes
• Respond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targets
• Ensure the highest levels of service and response accuracy
• Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
• Ensure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performance
• Conform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)
• Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Sign Off, Training & Implementation
• Attention to activities which support Business growth/ development (Walk In/ Inbound/ Outbound: proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
• First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member
• Adherence to Service/ Business Targets: key to the success of the position
• Member records maintenance
• An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained
• Celebrate with our Members: acknowledge and congratulate all their successes…be fully engaged! Share your success story!

Our requirements:

• Fluent level of Hebrew and min intermediate level of English language
• Additional knowledge of Russian or Arabic will be as an asset
• Availability to work between Sunday - Friday (2-3 Friday monthly, half a day at work)
• Be able to work everyday mostly in the office
• An outgoing and positive attitude with the ability to positively influence
• A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
• Highly capable of engaging with Members to coach, up educate & positively influence
• A fast learner with experience of change management
• A self-motivator with excellent organizational skills
• Demonstrates excellent verbal and written communication skills
• Excellent interpersonal skills
• Ability to work independently and as part of a team
• Good knowledge of MS Office apps and Outlook
• Strong Word Processing Skills

What we offer:

• International environment
• Company IT equiptment
• Meal allowance
• Medical insurance
• Life insurance
• Transportation allowance