Customer Support Group Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

• Working together with the team leads to make sure we provide great customer experience to all of our customers: Restaurant and Retail partners, end-users and our Courier Partners
• Guide and mentor the team leads in order to improve and reach their KPI's
• Share information and provide training on new work procedures and product features.
• Improve the hiring process together with our Team Leads and HR team, with a particular focus on well-being, and creating a long-term career path.
• Work proactively to identify areas of improvement and identify relevant stakeholders to collaborate with while being able to execute strategically.
• You have at least 5 year experience as a Team Lead in the world of customer service.
• You’re motivated by developing and building teams & people and CX programs.
• You have a proven experience in leading consumer-facing large scale support teams, through many changes in a similarly fast-paced environment.
• You love numbers and you actively rely on data to make decisions, especially when it comes to scaling efficiently
• You enjoy mapping areas of improvement and opportunities while collaborating cross functionally and managing CX programs end to end.
• On top of your people skills, you’re a master multitasker and you can always juggle multiple priorities simultaneously
• You are a true foodie with a constant hunger to learn and do things better.
• You are fluent in Hebrew and English.
  
  

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.