Customer Success Manager (Portfolio Company)

A fast-growing early-stage startup in the sales intelligence space is looking for a Customer Success Manager to play a pivotal role in ensuring that customers achieve maximum value from their platform.

What You’ll Do:

• Own the customer journey from post-sale onboarding to long-term success, driving adoption, retention, and expansion.
• Act as a trusted advisor, helping customers leverage the product to meet their business goals.
• Collaborate cross-functionally with sales, product, and technical teams to ensure seamless implementation and ongoing optimization.
• Foster strong relationships with key stakeholders, becoming their go-to strategic partner.
• Drive renewals and upsells by identifying opportunities for growth and proactively addressing challenges.
• Optimize and scale processes, contributing to a best-in-class customer success framework.

What We’re Looking For:

• 2-3 years of experience in Customer Success, Account Management, or post-sales roles
• Experience in the data industry is a huge plus!
• A strategic thinker who can tailor solutions to customer needs and drive measurable results.
• Exceptional relationship-building skills, with the ability to engage stakeholders at all levels.
• Strong problem-solving & communication abilities, with a proactive and solution-oriented mindset.
• Excellent English skills.

Please note: This role is not hybrid. The company expects employees to work from the office.