IT Support Engineer

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success - join us today! 

UCT is looking for a talented IT Support Engineer to join us in Israel! We are seeking a skilled and motivated IT Service Desk Technician to join our team. The ideal candidate will have a strong foundation in technical knowledge, troubleshooting, and problem-solving, combined with excellent customer service skills. The IT Service Desk Technician will be responsible for providing technical support to end-users, managing tickets, and ensuring the smooth operation of IT systems and services.

Key Responsibilities:

Technical Support:

• Provide first-line technical support to end-users for hardware, software, and networking issues.
• Identify, diagnose, and resolve common technical problems following standard troubleshooting procedures.
• Utilize help desk software and ticketing systems to manage and track support requests.

Setup and Configuration:

• Set up and configure workstations, ensuring they meet the required specifications and security standards.
• Install and update software applications as needed, ensuring compatibility and security.
• Perform routine maintenance and system checks to ensure optimal performance.

User Account Management:

• Assist in password resets and manage user accounts following security best practices.
• Provide guidance to users on basic security practices, including password management and phishing awareness.

Networking and System Support:

• Understand and troubleshoot basic networking concepts, including IP addresses, DNS, and DHCP.
• Use remote support tools to assist users who are off-site or working remotely.

Security Awareness:

• Promote and adhere to basic security practices, ensuring the protection of company data and user information.
• Understanding of basic security practices, including password management and phishing awareness.

Qualifications:

Basic Technical Knowledge:

• Understanding of computer hardware and software fundamentals.
• Familiarity with various operating systems (Windows, macOS, Linux).
• Basic networking concepts, such as IP address configuration, DNS, and DHCP.

Troubleshooting and Problem-Solving:

• Ability to identify and resolve common technical issues efficiently.
• Competence in following standard troubleshooting procedures.

Tools and Software:

• Proficiency in using help desk software and ticketing systems.
• Basic knowledge of remote support tools to assist with off-site troubleshooting.

Additional Skills:

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Willingness to learn and adapt to new technologies and procedures.

Experience:

• Previous experience in a technical support or IT help desk role is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Education:

• High school diploma or equivalent; additional technical training or certifications are preferred.

Work Environment:

• Office-based position.
• May require occasional evening or weekend work for system maintenance and upgrades.

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.