Customer Success Manager

Description:

As a Customer Success Manager you will own a portfolio of strategic Meeting Insights customers and managed service provider partners, with responsibility for adoption, customer health, retention, and value-led expansion. This is a hands-on, commercially aware Customer Success role focused on helping customers embed Meeting Insights into their daily workflows, realize measurable business value, identify new use cases, and expand usage over time. The CSM will work closely with Sales, Product, Support, and R&D to drive customer outcomes and long-term account growth.

Responsibilities:

• Own a portfolio of Meeting Insights customers, with direct responsibility for adoption, customer health, retention & expansion.
• Partner with managed service providers to support onboarding, enablement, adoption, and successful delivery of Meeting Insights across their customer base.
• Drive product adoption by helping customers embed Meeting Insights into daily workflows and business processes.
• Guide and train customers through a trial period, onboarding, and value validation, converting successful trials into commercial commitments within agreed timelines.
• Identify new use cases and expansion opportunities across departments, teams, users, and business units.
• Build and execute account plans focused on customer outcomes, risks, adoption gaps, and growth opportunities.
• Lead QBRs and executive customer conversations focused on adoption, ROI, business impact, risks, and growth.
• Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams.
• Proactively identify low-adoption signals, churn risks, and customer health issues, and lead mitigation plans.
• Maintain accurate CRM records, act as the voice of the customer internally and contribute to building scalable CS processes, playbooks, and best practices for Meeting Insights.

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.