Technical Support Specialist

Join a leading organization in the field of digital health services and become part of a growing and professional tech team!

Responsibilities:

- Ongoing support for systems using ZenDesk and ServiceDesk.

Use of GlassSix to manage technical tickets.

- Handle basic troubleshooting (Tier 1).

- Provide support for issues coming through various channels such as chat, tickets, and phone calls.

- Work with internal systems and external interfaces like Bezeq, Aspire, AudioCodes, and more.

- Perform manual tests and configuration tasks based on predefined assignments.

- Opportunity to learn and grow in information systems and technological solutions.

- Work in a professional and supportive team.

Requirements:

- English - Good level

- Experience in systems like ZenDesk, ServiceDesk - an advantage

- Availability to work evening shifts and be on call during weekends.