Help Desk Engineer

As a Help-Desk Engineer at Island, you’ll play a crucial role in keeping our IT operations running smoothly, ensuring employees have the technical support they need to be productive. Your day-to-day will involve providing IT support to our team across MacOS, Windows, Google Suite, Microsoft 365, and Azure environments. You’ll troubleshoot and resolve issues, manage user accounts with Okta and Azure AD, and ensure security with tools like Crowdstrike. You’ll take part in key IT and Security projects, and assist with employee onboarding/offboarding, system upgrades, hardware setups, such as networking gear, Zoom rooms and more. You’ll also handle help desk tickets, monitor system performance, and document processes to improve efficiency.

What you’ll do:

• Provide technical support to company employees (local and global)
• Troubleshoot hardware, software, network, and communication issues
• Manage users and permissions in Okta, Google Workspace, Hibob, and other SaaS tools
• Handle support tickets via ticketing system (e.g., JSM, ServiceNow)
• Install, configure, and maintain computers, printers, and peripheral devices
• Employee onboardings and setup assistance
• Document technical issues, solutions, and process improvements

What you need to have:

• Excellent problem-solving and customer service skills
• Eager to learn and develop new skills
• 3+ years of experience in a similar role within a tech company
• Strong knowledge of MacOS & Windows environments
• Understanding of Networking (TCP/IP, VPN, DNS, DHCP)
• Experience with Okta, Hibob, Google Workspace, and Office 365
• Familiarity with ticketing systems (e.g., JSM, ServiceNow) – advantage
• High level of English (supporting global teams)