IT Support Specialist

Dream is a pioneering AI cybersecurity company delivering revolutionary defense through artificial intelligence. Our proprietary AI platform creates a unified security system safeguarding assets against existing and emerging generative cyber threats. Dream's advanced AI automates discovery, calculates risks, performs real-time threat detection, and plans an automated response. With a core focus on the ""unknowns,"" our AI transforms data into clear threat narratives and actionable defense strategies.

Dream's AI cybersecurity platform represents a paradigm shift in cyber defense, employing a novel, multi-layered approach across all organizational networks in real-time. At the core of our solution is Dream's proprietary Cyber Language Model, a groundbreaking innovation that provides real-time, contextualized intelligence for comprehensive, actionable insights into any cyber-related query or threat scenario.

We are looking for an experienced IT Support Specialist to join our IT team and become the go-to tech expert, keeping our team connected and problem-free. From troubleshooting issues to managing onboarding, cloud solutions, and IT inventory, you’ll play a key role in keeping our systems running smoothly.

Responsibilities:

• Be the first line of support, troubleshooting IT issues and ensuring seamless tech experiences for employees.
• Manage employee onboarding and offboarding, setting up accounts, access, and equipment.
• Set up and configure desktop hardware, including workstations, monitors, and printers.
• Diagnose and resolve hardware and software issues across Mac, Windows, and Linux devices.
• Support cloud applications like Microsoft 365, Slack, Zoom, and other SaaS platforms.
• Assist with Single Sign-On (SSO) configurations and user access management.
• Document troubleshooting steps and system setups to build a strong IT knowledge base.
• Oversee IT inventory, keeping track of hardware and equipment.
• Maintain and troubleshoot meeting room technology to ensure smooth operations.
  
  

• 3+ years of experience in Help Desk/IT support roles.
• Expertise in MacOS, Windows 10/11, and Microsoft Office troubleshooting.
• Exceptional customer service skills with a patient, empathetic, and professional approach—people-oriented, adaptable, and calm under pressure in a fast-paced startup environment.
• Linux knowledge – a plus.
• Hands-on experience with Microsoft 365 and Azure AD.
• Skilled in PC/laptop imaging, deployment, and troubleshooting.
• Experience with MDM solutions like Intune.
• Familiarity with Jira and Slack.
• Ability to support AV/VC conferencing rooms.
• Experience working with Azure or AWS.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Basic scripting skills in Bash or PowerShell – a plus.