Floor manager

As a Floor Manager at Soho House, your role is to deliver excellent service to create memorable experiences for our members and guests. Your main focus is to lead efficient, friendly service as per our standards.

Your Main Duties

Leading service on the floor and supporting the team.

Being visible on the floor and touching every table to check in on their experience.

Getting to know members, remembering their names and building connections.

Leading by example with consistency, clarity and fairness to drive a productive and happy team.

Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.

Possessing a strong understanding of our food and drink to monitor quality

Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improve

Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism

Supervising, coaching and training on the job