Call Center Representative / Customer Service Representative

Position Title: Call Center Representative / Customer Service Representative

Activation Date: 24 February, 2025 Announced Date: 24 February, 2025 Expire Date: 05 March, 2025

• Job Location: Kabul
• Nationality: Afghan
• Category: Customer Service
• Employment Type: Full Time
• Salary: As per organization salary scale
• Vacancy Number: AlhawaGC 3
• No. Of Jobs: 1
• City: kabul
• Organization: Al Hawa Group of Company
• Years of Experience: +5 years of experience in customer service, sales, or call center environments.
• Contract Duration: One year Contract duration & one Month be Probationary period
• Gender: Male
• Education: High school diploma or equivalent (required for entry-level roles). Bachelor’s degree in business, communications, or a related field (preferred for higher-level roles).
• Close date: 2025-03-05
  
  

About Al Hawa Group Of Company

The Al Hawa Group of Companies is not just a conglomerate, but a renowned and esteemed conglomerate with a strong presence in the business world. With a rich history and a legacy of success, the group has earned a prominent position as a leading force in multiple industries. The cornerstone of its success lies in the unwavering commitment to excellence and the relentless pursuit of delivering exceptional services to its clients and customers.

The group’s diverse portfolio is a testament to its adaptability and ability to thrive in various sectors. Each subsidiary within the Al Hawa Group

specializes in a distinct field, leveraging its expertise to contribute to the overall success and growth of the organization as a whole. By focusing on specialized areas, the group can effectively address the unique demands and requirements of each industry, ensuring that it remains at the forefront of innovation and market trends.

Job Description

Job Description:

Handle inbound and outbound calls to assist customers with inquiries, complaints, or orders.

Provide Information About Products, Services, And Company Policies.

Resolve customer issues efficiently and escalate complex cases to the appropriate department.

Maintain accurate records of customer interactions and transactions.

Meet performance metrics such as call handling time, customer satisfaction, and resolution rates.

Education

Job Requirements:

High school diploma or equivalent (required for entry-level roles).

Bachelor’s degree in business, communications, or a related field (preferred for higher-level roles).

Skills

Excellent communication skills (verbal and written).

Strong problem-solving and conflict-resolution abilities.

Active listening and empathy.

Proficiency in using computers and call center software (e.g., CRM systems, ticketing tools).

Time management and multitasking skills.

Personal Attributes

Patience and a positive attitude.

Ability to work under pressure and handle stressful situations.

Team player with a collaborative mindset.

Adaptability to changing processes and technologies.

Technical Requirements

Reliable internet connection (for remote roles).

Familiarity with basic office software (e.g., Microsoft Office, Google Workspace).

Submission Guideline

Submit a resume and cover letter, Attach any additional documents to [email protected]

Submission Email

[email protected]