FB Moderation & Community Specialist

Description:

As a FB Moderation and Community Specialist, you will play a crucial role in ensuring our players have a smooth and enjoyable gaming experience. As our players' primary point of contact, you will handle customer inquiries, create engaging content, and moderate the company's Facebook group. Your excellent communication skills, tech-savviness, passion for assisting players, and ability to work flexible shifts will contribute to maintaining high customer satisfaction and upholding community guidelines.

Responsibilities:

• Monitor and review user-generated posts, comments, and messages on the company's Facebook group.
• Enforce community guidelines and remove or escalate inappropriate content, ensuring a safe, respectful, and inclusive environment.
• Respond promptly and professionally to customer inquiries via various private and public channels (mainly Facebook and email).
• Collaborate with cross-functional teams (liaise with the development, QA, and marketing teams to address and escalate technical issues or bugs)
• Provide feedback on recurring customer inquiries to help improve the gaming experience and user interface.
• Share insights and recommendations with the team to improve processes and enhance customer satisfaction.

Requirements:

• 1-2 years of experience in community management preferably in FB
• Native-level English speaker with excellent verbal and written communication skills
• Ability to work full-time in flexible shifts (including nights and weekends)
• Strong problem-solving and multitasking abilities in a fast-paced environment
• Team player with strong attention to detail and the ability to maintain composure in challenging situations
• Must be able to come to our offices in Tel Aviv for training. After that, there's an option to work hybrid/remotely.