Support group manager

Support Teams are responsible for daily communication with our partners and providers.

SBTech is expanding the support operations and looking for experienced and skilled individual to manage and renovate the support teams:

Partner (B2B) support– three teams working 24/7 with direct contact with multiple partners, providing second level support

Quality assurance team– Skilled training and quality assurance providing support teams guidelines and controls

Requirements:

Your role:

• You will be responsible for managing and improving the 4 teams consisting of 4 team leaders and 35 employees.
• End to End responsibility for the company partners day-2-day communication.
  
  

• Setting and achieving goals and KPIs to the support group
• Providing operational support to the different company’s units
• Acting as point of contact to operational teams to investigate production issues, troubleshoot and resolve problems.
• Be involved in new product releases to ensure optimal support coverage.
  
  

• 5-year managing experience of enterprise support center.
• online company experience considered as advantage.
• Excellent technical, analysis and problem-solving skills
• Excellent interdepartmental collaboration and teaming abilities, strong communication skills