QA1

Your role:

• Key point of contact for the customer.
• Build and maintain strong, long-lasting customer relationships.
• Ensure the timely delivery of requests and solutions according to customer needs and objectives.
• Communicate clearly the status of initiatives.
• Coordinate the involvement of company teams, including support, technical and management resources, in order to meet customers’ expectations.
• Deliver good customer service by responding swiftly to queries and concerns from client.
• Assist with high severity requests or issue escalations as needed.
• Introduce new/existing functionalities and products to the relevant teams internally and within our customer’s organization.
• Maintain detailed knowledge of new and existing products by liaising with colleagues.
• Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products.
• Create and maintain relevant documentation.
• Hold and follow up meetings with customers on weekly/monthly basis to review open issues, performance and updates.
• Push clients to go live and help them boost their performance.
  
  

• 2+ years’ of proven experience as an Account Manager or similar position in an online software company. Experience in online gaming companies – a big plus.
• Strong technical and business orientation – Ability to read and understand information from various sources.
• Exceptional verbal and written organizational, presentation, and communication skills in English.
• Excellent analytical and problem solving skills combined with the ability to provide quick resolution to problem.
• Very dynamic. Multi task. Fast learner. Ability to work well under low supervision.
• Excellent customer service approach. High availability. Willing to work during non-standard working hours in order to ensure high level of client’s satisfaction.
• Highly motivated, creative, dynamic and strong team player.