IT and Helpdesk Team Leader (#1565)

The team leader will be responsible for managing and operating the ongoing information systems, networks, and wireless communication, while providing technical support to all users.

The role includes managing a team of technicians, ensuring the availability and integrity of digital infrastructures, overseeing telephony and communication systems, and adapting technology to the various needs of the organization.

Responsibilities:

• User Support: Providing technical support to users, resolving technical issues in real-time, and training on the use of technological systems.
• Communication and Networks: Managing and maintaining communication networks, including wireless networks, installing and updating communication equipment, and monitoring network performance.
• Technician Management: Supervising and training the team of technicians, assigning tasks and projects, and ensuring adherence to schedules and quality of execution.
• Telephony Systems: Maintaining and managing telephony systems, including VoIP-based telephony, installing and updating telephony equipment, and troubleshooting.
• Security Control: Ensuring information security in the organization, including protection against cyber-attacks, updating security software, and managing access permissions.

Required Skills:

• Technological Knowledge: Deep understanding of wireless network technologies, communication, and telephony systems. Familiarity with Microsoft Azure, Microsoft Intune, Juniper Network, LTO backups.
• Management Experience: Ability to manage a professional team, assign tasks, and supervise execution.
• Problem-Solving Skills: Ability to quickly and efficiently identify and resolve technical issues.
• Interpersonal Communication: Excellent interpersonal communication skills, including training and supporting the team and users.
• Information Security: Knowledge and experience in the field of information security and protection of technological systems.
• Service: Ensuring a high level of service, short response times, and efficient resolution of issues for the organization's employees and suppliers. Managing a service call system and tracking issue resolution.

Experience and Education:

• Professional Experience: At least 5 years of experience in IT management, including experience in managing technical teams and overseeing technological projects.
• Certifications: Professional certifications in the fields of networks, communication, and information security will be a significant advantage.