Field Services Engineer

In short …

The Field Service Engineer (FSE) travels to Nikon customers’ sites and carries out installation, operation training, support, service and repair of NSR equipment. When not at customer site the FSE will provide remote support to customers or to fellow engineers, and deliver service training to new hires.

What you will do …

• Be responsible for performing all routine maintenance and repair, and providing on-site and on-call service for to the customer as detailed in any service agreement.
• When necessary, replace defective units, components, or parts as appropriate.
• Prepare and maintain accurate logs, service records, part usage documentation and diagnostic updates.
• Submit written service reports concerning all maintenance activities.
• May install or relocate customer equipment and perform associated start-up and check-out procedures.
• Carry out Acceptance Test Procedure.
• Report in a timely, concise and matter of fact manner any interaction with customers, or other items that affect directly or indirectly the company’s business.
• Report and communicate technical issues to other technical staff and customers.
• Ensure the escalation procedure is adhered to.
• Be responsible for the ordering, maintaining, and returning of spare parts and tooling as required to complete work.
• Provides feedback for improvement on technical documentation.
• Provide mentoring, guidance, and leadership to junior or less experienced FSE’s.
• May on occasion be asked to provide technical training when required both to customer and new FSE’s in his/her area of expertise.

What you have …

• Good education in Electronics and/or Mechanical Engineering, knowledge/experience in Optics and Pneumatics an advantage.
• Good understanding of Photolithography and Semiconductor processing an advantage.
• Practical “hands-on” ability.
• Self-motivated to learn on the job.
• Good level of English and Hebrew (spoken & written).
• Proficiency with business software (MS Office)

Technical Skills

• Proven troubleshooting and problem solving skills.
• Ability to collect and analyse data to diagnose and report problems.
• Ability to read electronic schematics and mechanical drawings.

Communication Skills

• Competent to resolve customer problems and communicate necessary information internally.
• Have good customer communication skills with the requirement to act as a contact person between NPE and its customers.
• Act as an effective representative of Nikon, cultivating a pro Nikon environment at the customer site.

Work Standards

• Compliant with NPE Core Competencies.
• Professional, service orientated, customer focused.
• Takes ownership for work performed; cost conscious, resourceful, and proactive.
• Role model and sets a positive example for others to follow.
• Desire to continuously improve his/her own technical and professional abilities.
• Adaptable to irregular working patterns.
• Adaptable to travel on a regular basis.

Working conditions:

Contract

• Full time, permanent.

Working hours

• Varying work patterns depending on customer requirements.
• Flexibility to work outside core hours including some weekend on-call and weekend working.

Travel requirements

• Travel abroad from time to time when required

Location

• Israel North, Migdal Ha'emek