Customer Success - Onboarding Manager

Customer Success - Onboarding Manager 

Location: Ramat Gan, Israel.

Work Days: Monday - Friday (4 days on site)

Type: Global hours, Full-time

ReturnGO is a well-funded startup that has developed a returns management platform to help eCommerce stores easily manage the post-purchase process. Flexible, smart, and AI-driven, ReturnGO helps reduce refunds while decreasing logistics and waste costs. With a customizable, branded self-service return portal, customers can easily request returns and exchanges, and stores can optimize their processes to retain and maximize revenue while promoting sustainability. Founded in 2020, ReturnGO is headquartered in Ramat Gan, Israel, and powers post-purchase for over 2700 stores around the world. We are a fast-scaling startup, where flexibility is crucial.

As a Customer Success - Onboarding Manager, you will work with ReturnGO’s Enterprise customers to ensure a successful onboarding experience.

You will be the primary point of contact for new customers from signature to go-live, managing multiple new customers at a time. 

Key Responsibilities

• Lead the end-to-end onboarding process for new customers, ensuring timely and successful implementation.
• Collaborate closely with Sales, Product and Customer Success teams to align on customer expectations and success criteria.
• Proactively identify onboarding challenges and work to resolve them.
• Integrate ReturnGO with customer’s complimentary technologies while working with technical teams from both the customer and ReturnGO.
• Develop and maintain onboarding materials, training guides, and best practices.
• Monitor the customer’s progress during onboarding and recommend strategies to improve the pace and quality of implementation.
• Meet and exceed the expected internal KPI’s such as time to value, onboarding completion success, and customer satisfaction.

• 3 years of experience as an Implementation Manager, Onboarding Manager, or Customer Success within a startup environment.
• 2 years of Experience working with e-Commerce technologies.
• Native level English - both written and spoken (absolute requirement).
• Proven experience driving successful onboarding and adoption.
• Strong ability to manage multiple projects simultaneously.
• Excellent communication and relationship-building skills with a customer-first mindset.
• General understanding of API’s and being comfortable managing a technical implementation.