Customer Success Manager

We are looking for a talented and experienced Customer Success Manager to join our team!

The role involves guiding customers, providing technical support, and driving active usage of the system while ensuring an excellent customer experience.

The ideal candidate will have strong technical skills, excellent interpersonal abilities, and a passion for customer training and engagement.

Responsibilities:

• Customer onboarding and success management – Establishing a personal connection with customers, understanding their needs, and helping them maximize the system’s value.
• Technical support and training – Providing professional assistance via phone and WhatsApp, troubleshooting issues, and enhancing the user experience.
• Encouraging customers to maximize platform utilization – Offering recommendations, ongoing monitoring, and assisting in the implementation of various tools.
• Supporting the implementation process – Creating customer cards, loyalty promotions, and customizing the system to meet customer needs.
• Managing customer support groups on WhatsApp – Opening, monitoring, and providing immediate support for new customers.
• Tracking feedback and reporting issues – Communicating technical problems and customer requests to Monday and the development team.
• Basic financial management – Monitoring payments, handling customers with billing issues, and working with payment processing systems (MultiPass).
• New customer onboarding – Setting up WhatsApp support groups, providing initial guidance, and ensuring a smooth transition

Requirements:

• Experience in customer service and support – Providing phone-based assistance, customer training, and onboarding (mandatory).
• Strong technical orientation – Experience with Salesforce, Monday, and internal management systems.
• Excellent communication and interpersonal skills – Building relationships, delivering high-quality service, and ensuring customer satisfaction.
• Customer engagement and retention skills – Strengthening relationships with customers and ensuring system adoption.
• Training and instructional abilities – Assertiveness and the ability to explain technical processes in a clear and simple manner.
• Ability to manage multiple tasks simultaneously – Strong organizational skills, prioritization, and multitasking abilities.

If you’re looking for a dynamic role, where you’ll take responsibility for customer success and have the opportunity to impact the customer experience – this is the place for you