Service Desk Operator

Job Description

The Service Desk provides technical support for remote users and processes via incoming calls, chat, and self-service tickets.

Working days & hours: Sunday – Thursday, 7:30 – 17:00 on 9 hours shift

Locations: Tela Aviv

Job Requirements:

Experience

• At least 1-2 years' technical support experience in medium/large organization
• Working with ServiceNow (ticketing and knowledge)
• Customer service oriented

PC Support

• PC troubleshooting: Windows OS, Office 365, drivers…
• Printers support (mapping, printer queue…)
• Basic network troubleshooting (Wi-fi, LAN, VPN)

Mobile devices support

• Managing and configuring Mobile devices
• Troubleshooting
• Experience in iOS environment

User support

• Active Directory / Identity management
• Permissions

Conference

• Meeting room – operation and basic troubleshooting

Operation

• ServiceNow ticket management (Incident & Request)
• ServiceNow knowledge management & documentation
• Working with define SLA and KPI's

• Languages

Hebrew – Native language; English – High level of speaking and writing

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.