Information Technology Technician

An American company specializing in IT management software, optimization & solutions is looking for an IT Support Technician Level 1

Job Description:

The IT Support Technician Level 1 is responsible for providing initial technical support to users within the organization. This includes troubleshooting hardware and software issues, resolving network problems, supporting enterprise applications, and assisting with installations and configurations.

Responsibilities:

• Responding to support requests and providing first-line technical assistance to users.

• Troubleshooting basic hardware, software, and network issues.

• Installing and configuring computers, printers, software, and other hardware components.

• Managing user accounts in Active Directory and Office 365.

• Handling basic network issues (WiFi, VPN, network connections).

• Documenting service requests and resolutions in the Help Desk ticketing system.

• Collaborating with IT teams to escalate complex technical issues.

Requirements:

• At least 1 year of experience in technical support / Help Desk – a significant advantage.

• Familiarity with iOS and Windows operating systems (most computers are iOS-based).

• Basic knowledge of computer networking (TCP/IP, DNS, DHCP).

• Experience with Office 365, Active Directory, and Google Workspace – an advantage.

• Strong customer service skills and excellent interpersonal communication.

• High English – Must.