Junior Customer Success Specialist - Oil Management Solutions

About Us:

Beyond Oil Ltd. is an innovative food-technology company, which engages in the business of developing a unique patented breakthrough solution to eliminate free fatty acids from oils through a green and cost-effective process. It operates through the following geographical segments: Israel, the United States, and the United Kingdom. The company was founded by Jonathan Or on March 9, 2012 and is headquartered in North Vancouver, Canada.

About the Role:

We are seeking a Junior Customer Success Specialist to join our team and drive successful implementation of Beyond Oil products and protocols across our client organizations. This role combines hands-on technical expertise with client relationship management, requiring both field operations and office-based responsibilities.

Key Responsibilities

• Field Operations (60%)- Global Travel Required
• Conduct on-site customer visits and implement oil management protocols
• Execute equipment maintenance procedures, including fryer boil-outs and filtration
• Provide comprehensive training to client staff members
• Collect and analyze real-time data to ensure customer success
• Perform troubleshooting and technical support
• Work flexible hours to accommodate client operations
• Office Duties (40%)
• Prepare detailed implementation reports and documentation
• Perform administrative tasks and maintain accurate records
• Participate in team meetings and strategy sessions
• Collaborate with sales team to support client acquisition
• Develop and update training materials
• Training & Support
• Design and deliver training programs for distributors and end customers
• Provide expertise in oil management best practices
• Support implementation of systematic trial approaches
• Serve as technical advisor during sales processes

Qualifications

• Required Experience & Skills
• Professional kitchen experience
• Strong technical aptitude with commercial kitchen equipment
• Proficiency in Google Workspace and project management tools (e.g., Monday.com)
• Native-level English and Hebrew proficiency
• Valid driver's license and ability to travel regularly
• Personal Qualities
• Professional presence in both kitchen and corporate environments
• Strong independent work ethic with excellent team collaboration skills
• Adaptable to unconventional working hours
• Excellence in problem-solving and customer service
• Detail-oriented with strong organizational skills
• Preferred Qualifications
• Additional language proficiency
• Experience in customer training and development
• Knowledge of food service industry regulations
• Background in technical product implementation

What We Offer

• Opportunity to work with innovative oil management solutions
• Dynamic work environment combining field and office work
• Professional development opportunities
• Competitive compensation package (details to be discussed)



Qualified candidates should demonstrate a passion for technical problem-solving, customer service excellence, and the ability to thrive in both hands-on and professional business environments.