Customer Success Manager (CSM)

As a Customer Success Manager at Kueez, you will play a vital role in fostering exceptional client relationships. You will manage a diverse portfolio of accounts, identify growth opportunities, and ensure client satisfaction by delivering proactive support and innovative solutions.

Key Responsibilities:

• Build long-term client relationships across various company sizes.
• Conduct regular performance reviews, health checks, and churn analyses to ensure client retention.
• Resolve client inquiries and issues within specified SLAs (48-96 hours based on tier).
• Develop strategies to maximize revenue and profitability for assigned accounts.
• Collaborate with cross-functional teams to ensure seamless product performance and client satisfaction.
• Actively support client engagement at conferences and industry events.
• Drive client adoption of Kueez’s unique offerings, including SPO/QPS optimization, bid caching, and advanced analytics.
• Maintain internal knowledge bases and contribute to continuous process improvement.

Requirements:

• Proven experience in customer success or account management, ideally in the ad tech or digital advertising industry.
• Strong knowledge of programmatic advertising, RTB, and SSP/DSP technologies.
• Exceptional communication and interpersonal skills with a customer-centric approach.
• Ability to manage and prioritize multiple high-value accounts effectively.
• Proficiency with CRM tools like HubSpot and analytics platforms.
• Data-driven mindset with the ability to provide actionable insights.
• Fluent in English (written and verbal).

Key Attributes

• Empathy-driven and proactive in anticipating client needs.
• Results-oriented with a “can-do” attitude and a commitment to excellence.
• Ability to deliver maximum impact with minimal client touchpoints.
• Strong organizational skills and a sense of urgency in meeting deadlines.

Why Join Kueez?

• Be part of an innovative team shaping the future of digital advertising.
• Work in a supportive and dynamic environment with growth opportunities.
• Engage in meaningful client relationships while driving impactful results.

If you’re passionate about building exceptional client experiences and thrive in a fast-paced environment, we’d love to hear from you!