Customer Success Manager

CloudZone is a global leader in multi-cloud services and a top-tier partner of AWS, Google Cloud, and Microsoft Azure. With over 14 years of expertise, we excel in helping companies maximize the full potential of their cloud investments, delivering exceptional business outcomes with efficiency and precision. What truly sets CloudZone apart is our awesome vibe, outside-the-box thinking, colorful professionalism, and unwavering customer obsession.

Sounds exciting?

Then keep reading because we’re on the hunt for a a Customer Success Manager for our fast paced, success-driven company.

In this role, you will manage and develop large strategic accounts, driving growth for CloudZone while ensuring an outstanding customer experience for our key clients.

As a CSM, you will build strong personal, business, and technical relationships with your customers. You’ll use your understanding of their industry, business environment, and challenges to creatively deliver value. Most importantly, you will ensure that customers maximize their engagement with CloudZone.

Roles and responsibilities:

• Work closely with customer stakeholders to proactively map their challenges, goals, bottlenecks, and priorities into an annual business plan and tangible KPIs.
• Quickly act on the business plan and make sure to provide the right technical, operational, and financial resources, ensuring a flawless customer experience.
• Leverage your knowledge of customer’s businesses and cloud computing to identify new business opportunities and assist customers in moving faster and more efficiently.
• Leverage your knowledge of cloud vendor funding and credit programs to identify new funding opportunities for your customers.
• Maintain an accurate pipeline and close business opportunities with commitment.
• Encourage customers to engage in satisfaction surveys and NPS.
• Attend QBR and provide debriefs on your quarterly customer engagement.

Qualifications:

• Excellent written and verbal communication in English and Hebrew - a must.
• Experience selling cloud services (As a reseller or vendor) - Strong advantage!
• Minimum of 2 years of IT sales, account management, or customer success management experience, preferably with SaaS, PaaS, or IaaS products and platforms.
• Ability to quickly learn, implement, and effectively operate with flexibility in a fast-paced, constantly evolving environment.
• A technical background that enables smooth interaction with software developers - a plus.
• Cloud economics and TCO based financial selling experience - a plus.