Service Quality 3x000 Product Manager & Specialist

As a Service Quality Product Manager & Specialist, you will be responsible for managing and optimizing the service performance of Indigo products in a dynamic and innovative environment. Combining leadership and subject matter expertise, you will ensure product excellence, customer satisfaction, and business success. Your role will involve driving product improvements, leading multi-disciplinary teams, and implementing advanced methodologies to resolve complex challenges.

Key Responsibilities

• Specialist Expertise: Develop deep knowledge of Indigo product architecture, technology, and service systems to act as the subject matter expert (SME) and central resource for troubleshooting and optimizing product performance.
• Cross-functional Leadership: Lead and manage cross-functional teams to ensure the highest quality New Product Introduction (NPI) launches.
• Service Readiness: Oversee smooth product launches, including beta testing, service readiness, and training programs for NPI.
• Customer Interface: Collaborate with customers, marketing, R&D, and service organizations to address pain points, provide expert guidance, and ensure customer-centric solutions.
• Data-Driven Decisions: Define and implement strategies for monitoring and improving product performance, focusing on service costs, consumables lifecycle (LS), and press KPIs.
• Reliability & Quality: Drive improvements in press reliability, product quality, and Total Customer Experience (TCE), leveraging advanced analytical tools and methodologies.
• Innovation & Process Improvement: Introduce and lead initiatives for process innovation to enhance service operations and reduce inefficiencies.
• Knowledge Management: Act as the central knowledge hub for the product, providing training, guidance, and expert insights to internal and external stakeholders.
• Project Management: Oversee end-to-end cross-organizational projects, ensuring timely delivery and measurable outcomes aligned with business goals.
  
  

• Familiarity with HP Indigo products and core technology
• Demonstrated proficiency in analyzing and resolving complex technical challenges, with in-depth knowledge of printing technologies and service systems.
• Proven project management skills with experience in leading multi-disciplinary initiatives.
• Ability to thrive in a collaborative environment and work effectively across organizational boundaries.
• Experience in customer-facing roles, showcasing strong interpersonal and conflict resolution skills.
• Expertise in process improvement and implementing methodologies (advantage).
• Analytical and solution-oriented mindset with the ability to prioritize effectively under pressure.
• Strong communication and presentation skills, including the ability to convey technical concepts clearly.
• B.Sc. degree in a relevant field (advantage).
• Fluent English, both written and spoken (mandatory).
  
  

• Deep technical expertise in product systems and processes, with the ability to mentor and guide teams.
• Strong problem-solving abilities, focusing on root cause analysis and innovative solutions.
• Ability to balance strategic vision with hands-on technical involvement.