Helpdesk and IT Administrator

About Us

Panorays is dedicated to reducing supply chain cyber risk so companies worldwide can quickly and securely do business together. We provide a comprehensive third-party cybersecurity solution that creates a new business world where cybersecurity isn’t just a necessary cost of doing business, but an integral driver of growth. With Panorays, our customers’ defenses are constantly evolving with their risk landscape, enabling companies to confidently scale with a solution that grows as they do.

About the Role

We are looking for a proactive and skilled “Helpdesk and IT Administrator” to manage, maintain, and support our organization’s IT systems and provide outstanding helpdesk support to our employees worldwide (single point of contact - not part of a team). The ideal candidate will be responsible for administering internal assets, software, and hardware while ensuring a seamless operation of all IT systems. Additionally, the candidate will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

*This role requires working from the office 5 days a week.

IT Administration:

• Manage and maintain internal IT infrastructure, and Smart Rooms.
• Administer user accounts, email systems, and access permissions.
• Oversee systems for disaster recovery plans and cybersecurity measures.
• Monitor systems performance, perform regular updates, and ensure network security.

Helpdesk Support:

• Serve as the first point of contact for technical assistance for both local and remote employees.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain laptops, printers, and other peripheral devices.
• Manage ticketing system and ensure timely resolution of support requests.

IT Documentation and Process Management:

• Maintain accurate records of IT assets, software licenses, and system configurations.
• Create and update IT process documentation and user guides.
• Collaborate with other departments to assess IT requirements and recommend improvements.

Vendor and License Management:

• Manage relationships with external vendors for IT-related products and services.
• Track software licenses, renewals, and procurement of new hardware/software as needed.

Project Involvement:

• Assist in IT-related projects such as system upgrades, network expansions, and implementing new technologies.
• Work closely with other departments on cross-functional projects requiring IT support.

Experience & Skills

• 2+ years of experience in IT system administration and helpdesk support.
• MCSA/MCSE/MCITP/CCNA certification.
• Proven knowledge in Windows and Mac operating systems.
• Proven capabilities with Google Workspace Management and Office 365.
• Solid understanding of networking principles (DNS, DHCP, VPNs, LAN/WAN).
• Scripting: PS, Bash, Python.
• Hands-on experience with Atlassian products.
• Excellent troubleshooting and problem-solving skills.
• Independent, self-motivated, detail-oriented, highly organized, and willing to learn.
• Strong communication skills with the ability to explain technical concepts to non-technical users.

Extra points for:

• Bachelor's degree or equivalent experience in Computer Science, Information Systems, or related field.
• Familiarity with information security systems.

The goods (about us):

• Awesome, fun, and close-knit team.
• Fast-growing startup, not too big to have fun and enjoy ourselves.