Support Specialist

About the Company

Reshaping the Retail Experience, ReaLo seamlessly digitizes any retail space in Tel Aviv-Yafo. Their platform delivers advanced e-commerce technological and visualization capabilities to brick-and-mortar stores by combining cutting-edge technology with screens and sensors. Retailers can now accompany consumers with relevant data-driven dialogue from the first moment of their in-store journey.

Technical Support Role – Join Our Team!

We’re looking for a motivated and technically skilled individual to join our support team! If you’re a first- or second-year student with a strong understanding of the internet and Android, and you have a passion for customer service, we’d love to meet you.

As part of this role, you will:

• Monitor the technical performance of the company’s systems at our clients’ locations using tracking tools
• Handle technical issues via phone, WhatsApp, or email, following company protocols
• Provide crucial support to the Support Department Manager and assist major clients

What we're looking for:

• At least 1 year of experience in technical support
• Strong background in internet and/or Android support
• Proficiency in using project management tools (e.g., MONDAY)
• Excel skills
• Excellent written and spoken English
• Current student (1st or 2nd year)- advantage

Why join us?

• Flexible, part-time work (20 hours/week)
• Competitive hourly salary
• Hybrid work model with at least 3 days per week in the office (Tel Aviv, Bloomfield area)

If you’re looking for a dynamic, challenging role with growth potential, apply now!