Account Manager

We are looking for an Account Manager to join our Account Management team.

Why Join Us?

Who has a passion for client relationship management, strategic planning, and revenue growth, who has a desire to drive business success through proactive account development and exceptional customer service.

In this position, you will use your expertise in B2B sales and account management, and will nurture key client relationships, develop and implement account strategies, and maximize client satisfaction and retention.

Key Responsibilities

• Developing and maintaining a close relationship with the customer throughout the whole customer lifecycle.
• Driving customer adoption of newly released product features
• Working closely with the Sales team on building customer strategies, ensuring new opportunities are identified and managed
• Taking part in the pre-sales process and handshake with Sales to ensure a smooth customer on-boarding
• Advocating customers’ needs, and influencing the product roadmap according to customers’ priorities
• Ensuring customers are ready to be a reference for Sales & Marketing efforts
• Maintaining and overseeing product knowledge-base guides and leading the development of a support community

Qualifications

• Fluent in English and Hebrew
• 2-4 years of experience as a Sales Executive/Account Manager
• Knowledge in CSM/Account management or similar customer-facing position, preferably working in the SaaS or cybersecurity sector
• Proven ability to develop and cultivate lasting customer relationships
• Technological mindset – able to have a technological discussion with IT managers and senior stakeholders, as well as high-level technical meetings
• Exceptional written and verbal communication skills and the ability to convey complex technical messages in a clear and simple way
• Strong team player and collaborator
• Degree in a related field, Business, Computer Science or Information Technology preferred