Customer Support Specialist

Location: Tel Aviv

Autosoft is a leading provider of Retail and ERP solutions, empowering businesses with innovative financial and operational tools. With our cutting-edge products and services, we are dedicated to helping our customers succeed.

We are looking for a Customer Support Specialist (Hebrew-speaking) to provide exceptional technical support to our clients. In this role, you will assist customers with troubleshooting, answer their questions, and guide them through our product features and functionalities.

As a key part of the support team, you will play a critical role in maintaining customer satisfaction and building long-term relationships. If you’re an excellent communicator with a passion for solving problems and earning clients’ trust, this is the role for you!

• Provide software training to clients at their sites, in the office, or remotely.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customer needs, troubleshoot technical issues, and provide effective solutions.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain a deep understanding of our products to address customer questions and concerns effectively.
• Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
• Gather customer feedback and share it with the Product, Sales, and Marketing teams to improve our offerings.
• Collaborate with internal teams to resolve issues and enhance overall customer satisfaction.
  

• Fluent in Hebrew – excellent verbal and written communication skills.
• Service-oriented personality with a can-do attitude and attention to detail.
• Strong problem-solving and troubleshooting skills.
• Ability to multitask and manage multiple responsibilities effectively.
• Comfortable providing independent, high-quality responses to customer inquiries via phone and email.
• Ability to identify customer needs and guide them through specific features.
• Familiarity with our industry is a plus.
• Valid driver’s license, as the role involves traveling to client sites for training and support.
  

• Opportunity for both personal and professional growth.
• Be part of a dynamic and innovative company that values customer satisfaction.
• Work with a passionate, supportive team dedicated to delivering excellence.