Technical Support Specialist

As a Technical Support Specialist, you’ll be the first line of contact for our customers — developers, data scientists, and enterprise clients. You’ll troubleshoot technical issues, provide expert guidance on our products, and ensure a seamless experience that drives customer satisfaction and retention.

This role sits at the heart of what we do – Nimble’s “Bakery” (in house AI-based platform for building data pipelines) .

We're looking for someone eager to take a step up from a classic support role into an exciting position in the world of data.

Requirements:

Minimum 2 years of experience in Technical Support (Tier 2) or a similar technical role, preferably in a global B2B SaaS environment.
Excellent English communication skills — clear, concise, and effective across written, verbal, and listening formats.
Solid understanding of networking fundamentals — including HTTP/S, DNS, proxies, and VPNs.
Proficiency with tools like Postman, cURL, browser dev tools, and command-line interfaces.
Hands-on experience with at least one major cloud provider (AWS, GCP, or Azure).
Strong analytical thinking and the ability to diagnose and resolve complex infrastructure and API-related issues.
Customer-first attitude with genuine dedication to delivering a great user experience.
Problem-solving mindset, intellectual curiosity, and willingness to quickly learn new tools or technologies.
Organized and self-driven, with the ability to manage time, priorities, and workload independently.
Comfortable working in a fast-paced, collaborative environment.

Hands-on experience managing datasets and ensuring high data quality standard is a plus

Responsibilities:

Provide exceptional technical support to customers and partners via chat, email, phone, and screen-share sessions
Troubleshoot complex issues and provide timely resolution - issues may involve but are not limited to cloud environment services, API usage and errors, application performance, Cloud Cost Management, Security issues, Flexera SaaS application and/or configuration issues, and many more
Communicate effectively with Product Management and AI team & Engineering regarding defects and enhancement requests
Maintain product, platform, and industry knowledge necessary to offer outstanding technical support to customers

About us:

About Nimble

At Nimble, we’re a team of brilliant minds solving the hardest problems in data gathering. Our technology powers resilient, scalable data access infrastructure for modern web intelligence. Though we work hard, we also play hard — with vibrant team culture, epic company retreats, and a strong human-first approach.