Professional Services Engineer (Tier 1)

About y-tech

y-tech provides advanced technological solutions tailored to clients of all sizes. We offer a variety of managed IT services including cloud solutions, end-to-end communication, and information security. Our clients span both the private and public sectors, locally and internationally. We deliver integrated solutions that combine cloud, communication, cybersecurity, and information security technologies, fully compliant with regulatory standards.

About the Role

We are seeking a T1 Professional Services Specialist to join our dynamic IT team. In this role, you will provide first-tier technical support, diagnose and resolve technical issues, and ensure consistent, high-quality service for our clients. You will learn and work with a wide range of systems, maintaining servers, security, networking, and monitoring processes. You will operate in complex, multi-server environments, utilizing various protocols (TCP/IP), and continuously grow your expertise in emerging technologies.

Key Responsibilities

• Provide Tier 1 technical support and timely resolution of client issues.
• Develop and maintain in-depth knowledge of diverse systems and services to deliver integrated solutions.
• Perform end-to-end maintenance of systems, including servers, security, networking, and monitoring.
• Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
• Manage and maintain multi-server environments across various technologies.
• Monitor system performance, identify incidents, and escalate as necessary.

Key Requirements

• Relevant certifications (MCSE/MCITP/MCSA/CCNA/CCNP) are a strong advantage.
• Practical experience with Windows Servers (2008–2022), Active Directory, DNS, DHCP, Group Policy.
• Familiarity with Microsoft 365 and Azure – a plus.
• Networking skills: TCP/IP, router/switch configuration, firewall management; knowledge of BGP, OSPF, PBR is advantageous.
• Basic understanding of virtualization, Linux, SQL, and hosting environments (PHP/.NET) – an advantage.
• Willingness to work shifts and be on-call during weekends.
• Strong teamwork, service orientation, and interpersonal skills.