Sales Operations Manager

Navina is a fast-growing, award-winning AI startup revolutionizing the digital health space. Recognized by Calcalist’s 50 Most Promising Startups, CB Insights’ Top 100 AI Companies, and MedTech’s "Best Overall Informatics Solution," we harness the power of AI to transform fragmented medical data into an actionable, holistic Patient Portrait.

As the only clinical AI copilot designed for value-based care, Navina empowers clinicians and care teams to master their workflows, deliver proactive and empathic patient care, and achieve better clinical and economic outcomes—all while reducing administrative burdens. Loved by physicians, Navina is redefining healthcare delivery, driving higher clinician satisfaction, boosting quality metrics, and enhancing patient outcomes.

Responsibilities

• Manage and own E2E business projects - work closely with business stakeholders from initiation and evaluation to execution and roll- out stages.
• Build tools, reports and processes to measure sales metrics, forecasts and KPIs.
• Drive improvements and innovative projects in customer sales cycle and sales management.
• New RFI/ RFP coordination/ submission
• Deliver robust systems and solutions to internal and external teams, focusing on technical flows, user experience, and data integrity.
• Provide training and support to team members on HubSpot best practices.
• Be the primary point of contact for all sales related issues and provide leadership for power users and field members.
• SDR
• Create and maintain sales playbooks, training guides, comprehensive documentation of processes and workflows and communication collateral related to tools and resources.
• Act as a trusted business partner to the sales leadership team.
• Collaborate with internal teams to translate reports into actionable insights and ensure results are monitored and optimized.

Requirements

• Minimum of 3 years of professional experience in business operations, revenue operations, sales operations, or customer success operations at a B2B SaaS company.
• Strong experience as a HubSpot CRM Admin or Salesforce CRM Business Owner - Must.
• DealHub Admin User - advantage
• Proven ability to manage multiple projects in a cross-functional environment while balancing stakeholder expectations and deadlines.
• Excellent relationship-building and communication skills to collaborate effectively across the organization.
• Strong quantitative and analytical skills, with a passion for working with numbers and data.
• Curious, independent, rigorous, Problem-solving skills and proactive mindset.
• Excellent English - reading, writing, and speaking.