Strategic Customer Success Manager

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, equipping HR teams and managers with the tools they need to connect, engage, develop, and retain top talent. Since 2015, we’ve experienced triple-digit year-over-year growth, powered by our amazing global team of Bobbers. Over 4,000 fast-growing companies—including Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia—trust Bob to create exceptional work experiences for their people.

Our HR platform is intuitive, data-driven, and designed for today’s workplace: global, remote, and collaborative.

Come and Be You With Us

Being a Bobber is about being your authentic self. We celebrate individuality and welcome the unique qualities that make you, you. Whether you’re bubbly, shy, precise, funny, bold, or anything in between, we’re ready to embrace your strengths and help you do your best work.

About the Role

We’re seeking an experienced and proactive Customer Success Manager to join our growing team. In this role, you’ll leverage your interpersonal, organizational, and analytical skills to drive customer adoption, satisfaction, and growth. You’ll serve as a trusted advisor, advocate for our customers’ success, and help create meaningful change in workplaces worldwide.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
• Manage a portfolio of accounts with a focus on adoption and usage.
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals
• Become a trusted advisor and ambassador of change in our customers’ workplace.
• Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
• Protect existing revenue streams, identify opportunities and risks.
• Assess client health and develop strategies to mitigate churn
• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

About You

• Minimum 2 years of SaaS Account Management or Customer Success Management
• Experience working in B2B (client-facing) role
• Fluency in both English and Hebrew - MUST
• Genuine passion for HR technology and a strong ability to articulate its value.
• Proven success in engaging with executive stakeholders and navigating complex customer organisations.
• Demonstrated commercial acumen, with the ability to identify growth opportunities and align customer goals with business objectives.
• Tech-savvy and enthusiastic about learning product functionality.
• Self-driven, resilient, and adaptable to the fast-paced environment of a growing startup.
• Experience with Salesforce or similar tools (desirable).