Customer Success Engineer

About Us:

Simploud is a leading SaaS company in the Life Sciences Informatics (LSI) sector. We offer innovative, tailored solutions to our clients, distinguishing ourselves in a competitive market with our subscription-based, cost-efficient services.

Role Experience Expectations:

We’re looking for an employee with 1-2 years of experience.

Key Responsibilities:

Technical Engagement & Support:

• Translate business requirements into system designs and configurations.
• Provide ongoing technical support, ensuring customers maximize the benefits of our solutions.
• Seek opportunities for product customization and enhancement.

Customer Feedback & Product Development:

• Gather and analyze customer feedback to guide product development.
• Conduct training to enhance customer understanding of our products.
• Monitor and improve customer satisfaction and retention metrics.

Skills & Qualifications:

• Relevant education, industrial, biomedical, or biotechnology engineering or information systems management.
• Strong ability to convey technical concepts in a clear, understandable manner.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of CRM systems and customer success tools.
• Good understanding of HTML, XML, JSON.
• Fluent English speaker.
• Self-motivated and able to thrive in a fast-paced setting.

Simploud is located near Arlozorov train station