Customer Success Manager

BIScience is seeking an experienced Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.

We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.

Responsibilities:

• Serve as the main point of contact for customer sales and technical requests.
• Identify and pursue growth opportunities to drive revenue expansion.
• Manage the upselling process and close additional sales with existing clients.
• Facilitate new account setups and ongoing user management.
• Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.
• Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.
  
  

• 3-5 years of experience as a Customer Success Manager, ideally within a data-driven or SaaS environment.
• Bachelor’s degree in Computer Science, Industrial Engineering, or a related field.
• Strong analytical skills and advanced proficiency in Excel – required.
• Familiarity with CRM systems – required.
• Experience with SQL – advantage.
• Familiarity with Salesforce (SFDC) – advantage.
• Technical understanding of web environments; hands-on coding experience (JavaScript familiarity preferred) – advantage.
• Fluency in English, with excellent communication skills.
• Russian language skills – nice to have.
• Highly organized, responsible, and able to work independently.
• A proactive, customer-focused approach with a strong team-player mindset.