Customer Support Specialist

We're Hiring: Customer Support Specialist at LAYA! ✈️

LAYA is a multi-currency digital wallet designed to simplify and revolutionize the way people manage money abroad. With a focus on multi-currency management, secure transactions, and seamless user experience, LAYA is tailored for travelers, expats, and anyone navigating the complexities of international payments.

We're looking for a customer support specialist who will join our growing company and play a crucial role in leading our customer support and ensuring our customers have the best possible experience.

What you will do:

• Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone
• Improve our customer support operations using AI, chat and outbound calls.
• Build scalable knowledge bases and customer self-service options using AI and automations to empower customers to resolve issues independently while maintaining high service standards.
• Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
• Be the go-to expert, working independently with high levels of discipline, initiative, and collaboration across teams.
• Document customer interactions and escalate complex issues to relevant teams when needed.
• Collaborate with the product and development teams to report bugs and suggest improvements based on customer feedback.

What You'll Need:

• 2-3 years of proven experience in customer support or a similar role.
• Communication skills - Fluent in both English and Hebrew (writing and speaking)..
• Experience with support and CRM tools like Intercom, Jira, Monday or similar platforms.
• A proactive and empathetic approach to customer service.
• Problem-solving skills and the ability to manage multiple tasks simultaneously.
• Familiarity with fintech, digital wallets, or international payments is a significant advantage.
• Self-motivated with Strong managerial skills, responsibility and ownership taking.

Why Join LAYA?

• Be part of a forward-thinking team shaping the future of financial operations.
• Join a dynamic team in a supportive and innovation-driven environment 
• Enjoy professional growth opportunities and career development paths.
• Make a real impact on the future of global payments.

If you’re passionate about delivering exceptional customer experiences and want to grow with an innovative company, we’d love to hear from you!

Join LAYA and help us make international payments seamless for everyone! 🌎