CRM IT Senior Business Analyst

Unit description:

The IT Salesforce CRM unit at ICL is dedicated to managing customer relationships through technology.

This unit is responsible for implementing and maintaining Salesforce CRM systems that streamline customer interactions, improve service, and enhance business efficiency in global organization serving users in a large number of countries.

Role Overview:

Key responsibilities of this person is the design and implementation of Salesforce for Growing Solutions and IP CRM.

Overseen detailed design and technical specifications for all CRM implementations in ICL.

What will your responsibilities be?

- Overseen detailed design and technical specifications for all CRM implementations in ICL.

- Analyzes business requirements and translates them into detailed design and technical specifications (FSD) of Salesforce CRM solutions for Growing Solutions and IP divisions.

- Works closely with stakeholders to ensure solutions meet business needs and enhance customer experience.

- Work with Salesforce and 3-party Salesforce add-ons to be updated about last solutions and suggest for their implementation.

- Collaborates with the CRM Platform Manager and other relevant parties to design and implement Salesforce CRM solutions.

- Leads the implementation of CRM solutions in IP and Growing Solution.

- Identify opportunities for process improvements and drive initiatives to enhance the efficiency and effectiveness of CRM in IP and Growing Solution divisions.

What are we looking for?

- Bachelor’s degree in software engineering, Computer Science, Industrial Engineering (Information Systems), or a related field.

- +10 experience in Salesforce CRM implementation, including Sales Cloud, Service Cloud, and Marketing Cloud.

- Proven experience in business analysis, including the “Salesforce Business Analyst” credential.

- Fluent in English.