Customer Success Manager

About us

Trusted by the Fortune 500 and many of the world's largest companies, BeamUP is the world's first Enterprise Facility Intelligence Platform to provide full facility observability and insights for data-driven decision making.‍ The BeamUP platform is a global strategic solution that leverages unified, aggregated facility data and AI to empower physical security, IT and facilities management teams to make better decisions.

Our Mission:

Our mission is to enable enterprises to be more strategic, proactive, and make data-driven decisions to optimize their facility security, IT infrastructure and sustainability operations.

Beamup.ai is looking for a Customer Success Manager

We are seeking a motivated, hardworking, and hands-on Customer Success Manager to help our customers realize and maximize their engagement with BeamUP.

About the Role -

As a Customer Success Manager, you will:

• Establish and nurture relationships with customers, acting as a trusted advisor and the "go-to" expert for best practices and strategic guidance.
• Be instrumental in the success of our customers, from onboarding and product adoption to driving growth and retention.
• Collaborate across teams to enhance our Customer Success program and contribute to customer satisfaction and loyalty.
• Build and maintain strong relationships with high-level decision-makers, including C-suite executives and senior stakeholders, to align on strategic goals and ensure value delivery
  
  

• Build meaningful relationships with customers, working closely with internal partners across Sales, Marketing, Support, and Product teams.
• Lead onboarding meetings, validate customer needs, and identify potential challenges or key project timelines.
• Encourage and support the implementation of advanced features across the assigned customer portfolio.
• Identify and mitigate risks, proactively addressing challenges to prevent churn.
• Drive high levels of customer satisfaction and foster customer advocacy.
• Develop and implement best practices, tools, and processes to enhance the Customer Success program.
• Create success plans aligned with client goals and measurable outcomes.
• Represent customer feedback to influence product development and roadmaps.
  
  

• 4+ years of experience in Customer Success, Account Management, or a similar customer-focused role.
• 2+ years of experience managing mid-large scale accounts in a fast-paced SaaS environment.
• 2+ years of technical product experience or education.
• Bachelor's degree, with a preference for a technical field.
• A passion for technology and an eagerness to learn technical concepts
• Highly organized, with the ability to prioritize effectively while managing a customer portfolio.
• Strong collaboration skills to build partnerships across internal teams and establish the Customer Success "brand" within the organization.
• Exceptional verbal and written communication skills, with the ability to engage diverse audiences.
  
  

• Experience in supply chain management
• StartUp experience a plus
  
  

• Risk Mitigator: Proactively identify blockers to success and prevent churn.
• Trusted Advisor: Recommend best practices to ensure client success and satisfaction.
• Account Strategist: Help the company anticipate and align with the customer's business goals.
• Business Builder: Identify opportunities for customers to explore additional use cases and adopt new features.